Privacy Policy & Store Policies

1. Privacy Policy

At Macrame, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you how we look after your personal data and tell you about your privacy rights.

1.1 Information We Collect

We collect the following personal information from our website users:

• Personal identification information (Name, email address, phone number, etc.)
• Billing and delivery address
• Payment information (processed securely through our payment providers)
• Purchase history and preferences
• Cookies and usage data

1.2 How We Collect Information

We collect information through the following methods:

• Direct interactions when you create an account or place an order
• Automated technologies such as cookies and similar tracking technologies
• Third parties or publicly available sources (e.g., analytics providers, advertising networks)

1.3 How We Use Your Information

• To process and fulfill your orders
• To manage your account and provide customer support
• To personalize your shopping experience
• To send you important updates about your orders and our services
• To improve our website and services
• To comply with legal obligations

1.4 Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• Secure networks and limited access to personal information
• Encryption of sensitive data transmission
• Regular security assessments and updates
• Employee training on data protection practices

1.5 Information Sharing with Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, we may share your information with trusted third parties who assist us in:

• Operating our website and conducting our business
• Processing payments and fulfilling orders
• Providing customer support and analytics
• Marketing and advertising our products and services

All third-party service providers are required to keep your information confidential and use it only for the specific purposes for which we disclose it to them.

2. Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 7 days of delivery for a full refund or exchange.

• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging.
• You will be responsible for paying for your own shipping costs for returning your item.

3. Refund Policy

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping Policy

We aim to ship all orders within 1-2 business days. Delivery times may vary depending on the shipping method and your location.

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days

International shipping is available for select countries. Additional customs fees may apply.